Next steps - Woodland

Next Steps

 

AS NEW:  If the item is as new, please put the item back in to stock.

RETURN TO SUPPLIER:  If the item is not Lenco, please put the in to a pile to return to supplier.

BROKEN/PHYSICALLY DAMAGED:  Please print the email received after completion of the test form and attach to the item you have processed. Once this is done, please put the item in to a physical location to be prepared for return to the customer.

FAULTY (LENCO): If the item is faulty, please print this email and attach a copy to the item. Once this is done, please put the item in to a physical location to be prepared for return to the brand/supplier.

NOT FAULTY, FULLY REFURBISHED (LENCO): If the item is not faulty and you have the required parts or packaging available to complete the product, please process the item and return it to stock as a refurbished product. This item is to be booked in with a new product code so that we can sell the items as refurbished. To do this, we add the suffix '-REFURB' to the item code e.g. A004672-REFURB.

NOT FAULTY, PARTS REQUIRED (LENCO): If the item is not faulty but requires replacement parts of packaging, please print this email and attach to the item, then physically place in an 'awaiting spare parts/packaging' pile. A member of the Go10 team will order the required parts so the item can be resold as refurbished.  Once this is back in stock, please proceed to process the the return here.