Frequently asked
questions.

Refunds should not take longer than 5 working days from the time the payment is processed. If you still don’t see it on your card statement, please find your order by entering your order details in the home page. There, you’ll find different options to raise a support ticket.

Please return your item to ourselves, following the process on www.go10support.co.uk.

Standard warranty is 12 months for faults, however the manufacturer may offer longer. Please visit the manufacturer site for more info.

You can return any unwanted items free of charge within 35 days for a refund.

To start a return or replacement, please find your order by entering your order details in the home page. There, you’ll find different options to raise a support ticket.

We are only able to offer a replacement for faulty items, subject to stock availability. Unfortunately, we can only exchange your order for the same exact item. A new order will need to be placed if you prefer a different product, subject to stock availability.

Please keep your order number and packing slip. To return any unwanted items, ensure the products are unused and in their original condition.

Refunds will be returned to the original method of payment. Your statutory rights are unaffected. If you change your mind about an unused item you’ve bought in the last 35 days, you will need to provide a photo of your order demonstrating it is unused and in original packaging, please make sure to take a photo of the plastic sticker seals intact.

Any electrical and photographic equipment must be complete with all leads & accessories. Please do not break the package seal if you have not already.

We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

If the item was faulty or damaged when delivered or collected from store, we need to be made aware of this before the return is authorised. A replacement, subject to stock availability, or refund will be offered.

Medicines, food, personalised gifts, cosmetic products or any product that might come into contact with the body which have been opened cannot be returned, unless delivered faulty or damaged.

We prefer that you go through our standard support process with the multiple choice options on www.go10support.co.uk.

Find your order by entering your order details in the home page. There, you’ll find different options to raise a support ticket. This helps us obtain further details on your issue so we can respond to your query effectively.